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Home :: Shipping & Returns
Shipping & Returns
All products on our website are shipping-free for most of regions all over the world . We are trying our best to help our customers cut the cost down and wish you enjoy shopping with us. After you place your order and finish the payment, a confirmation email of payment will be sent. We need to prepare the order in 48 hours and the time we dispatch the parcel, we will inform you of the tracking ref and the website where you can track your order. We can ship to most countries via USPS and EMS International delivery. Please allow extra time for deliveries to international addresses. The approximate time frame is 3-5 business days. Business days are Monday - Friday excluding holidays.
Q: Instructions for Returning Faulty Goods
A: Before returning goods, please contact us first to discuss the issues you are having. Normally it will take 2 weeks to return goods to us by Post Office.
Q: Policy of Refund and exchange
A: We will try our best to make sure the products shipped to our customers are in the best condition
(1) Refund We will issue you a FULL REFUND once we have received the product in question. However, you have to pay for the initial and return shipping charges. And we are not responsible for returned products lost in post. Our website cannot give a full refund for quality problems such as:
“I have changed my mind on this product."
"The product is not what I'd imagine it to be."
"I don't like this product after I have received it."
2) Exchange We offer exchange policy in the condition that there are some obvious quality problems of the items If you wish to replace your "unworn" footwear within 14 days of receiving your order, you can come to our live support or send us an email and we will tell u how to solve the problem. You can choose a exchange of the same product or product of the same value. We will ship a new item to you once we get the item in question. However, you have to pay for the original and return shipping charges. And we are not responsible for returned products lost in post.